Terms and Conditions

1. About these Terms

These Terms and Conditions (Terms) are issued by GNR Media Pty Ltd, ABN 80 668 188 289, trading as GNR Media (GNR Media, we, us or our).

These Terms apply when a person or organisation visits or uses our websites, joins the GNR Media Network or community, starts a trial, purchases a subscription or add-on, accesses our platform, asks us to perform services, or participates in a GNR Media rewards, referral, affiliate or collaboration program.

You accept these Terms by clicking an acceptance box, submitting an order or onboarding form that refers to them, signing or electronically approving a proposal or Card, paying an invoice, accessing or using the Services after receiving them, or otherwise confirming acceptance in writing or electronically.

1.1 Documents that form the agreement

The agreement between GNR Media and the Client may include:

1. an accepted proposal, statement of work, order form, invoice description, Program Card, Collaboration Card or Client-specific written variation (each an Order or Card as the context requires);
2. the plan description and checkout information displayed when the Client purchased;
3. these Terms;
4. the Rewards, Referral, Affiliate and Collaboration Program Terms (Program Terms), where the Client participates in a Program;
5. the Data Processing Addendum, where GNR Media processes personal information or personal data on the Client's behalf;
6. our Privacy Policy;
7. our Cookie Policy; and
8. our Content and Rights Complaints Policy.

Each linked document is incorporated by reference for its stated purpose. By accepting these Terms, the Client acknowledges the Privacy Policy, Cookie Policy and Content and Rights Complaints Policy; accepts the Data Processing Addendum whenever it applies; and agrees that the Program Terms govern any Program activity undertaken by or for the Client. A separate handwritten signature or separate acceptance box is not required for an incorporated document to the extent permitted by law. However, no specific reward, commission, fee split or revenue share is created unless the applicable Card or other written commercial schedule is accepted or the Program Terms expressly provide otherwise.

If documents conflict, an expressly accepted Order or Client-specific variation prevails for its specific scope. An accepted Card prevails for Program-specific commercial settings, followed by the Program Terms and then these Terms. For personal information or personal data processed by GNR Media as a processor, subprocessor, service provider or contractor, the order of precedence in clause 17.2 of the Data Processing Addendum applies. The Privacy Policy, Cookie Policy and Content and Rights Complaints Policy govern the notice, choice and operational procedures they describe. Nothing in this priority order permits misleading conduct or removes a right that cannot lawfully be excluded.

1.2 Existing Clients and later updates

For a new Client, these Terms apply from acceptance. For an existing Client, a materially updated version will apply from the next renewal after reasonable notice, unless law requires another date. If a material change is detrimental to the Client, the Client may cancel before the change takes effect. An update does not retrospectively reduce a properly accrued payment or Program entitlement unless the applicable agreement permits a correction, reversal or clawback.

1.3 Automatic permission is a condition of joining

The publicity, evidence and data licence in clauses 11 and 12 is a material condition of joining and participating in GNR Media. By accepting these Terms, joining the Platform, using the Services or continuing a subscription after these Terms take effect, the Client gives GNR Media the permissions stated in those clauses without any further request, approval, notice or payment.

2. Definitions

Client, you or your

The person or entity that accesses or purchases the Services, including its authorised users.

Client Materials

Any information, data, logos, trade marks, names, photographs, videos, testimonials, documents, website content, credentials, instructions or other material supplied or made available by or for the Client.

Deliverables

Client-specific content, reports, configurations, campaigns, website changes, publications or other outputs described in an Order or plan.

GNR Materials

GNR Media's pre-existing and reusable intellectual property, including the Marketing Passport® framework and format, software, source code, templates, methods, systems, prompts, training material, network architecture, processes, designs and know-how.

GNR Network or Network

GNR Media's public and private network environment, including network profiles, report cards, directories, participating websites, stories, backlinks, community spaces and distribution channels.

Platform

Any CRM, dashboard, automation, website, publishing, reporting, social scheduling, analytics or related technology made available or connected as part of the Services.

Program

Any GNR Media rewards, referral, affiliate, partner, collaborator, distribution, co-selling, fee-split or revenue-share program.

Program Card or Card

An accepted Rewards Card, Referral Card, Affiliate Card, Collaboration Card or equivalent electronic or written commercial schedule that sets the applicable rate, split, trigger, attribution, payment timing, responsibilities or term.

Program Terms

The GNR Media Rewards, Referral, Affiliate and Collaboration Program Terms published at https://gnr.media/rewards-referral-affiliate-collaboration-program-terms.

Publicity Materials

Client Materials and any feedback, review, comment, message, correspondence, interview response, recording, community contribution, statement, result, report, screenshot, case-study information, business profile or other material supplied, communicated, published, obtained or created in connection with the Client or the Services.

Service Data

Data, metrics, analytics, observations, reports and insights obtained, measured, generated or derived through the Services, including website, search, social, content, campaign, CRM, directory, Network and Platform performance data.

Services

The website, platform access, Marketing Passport®, content, Campaigner, Website Optimisation, SEO and GEO work, Network activity, aligned stories, strategic links, ad services, support, community and any other service included in the applicable plan or Order.

Third-Party Service

A platform, provider, publisher, hosting service, social network, search engine, AI service, payment processor, advertising network or software product not owned and controlled by GNR Media.

3. Eligibility, business use and authority

3.1 Business and professional use only

The Services and Programs are supplied exclusively for trade, business, craft or professional purposes. They are not offered for personal, family or household use. By accessing, purchasing or using the Services or participating in a Program, the Client confirms that it is acting wholly or predominantly for a business or professional purpose.

3.2 Age and legal capacity

You must be at least 18 years old and legally able to enter a binding agreement.

3.3 Authority to bind an organisation

If you accept these Terms for a company, trust, partnership, association or other organisation, you confirm that you have authority to bind that organisation. The organisation is the Client and is responsible for its authorised users, personnel and contractors acting through its account or instructions.

3.4 Legal restrictions

You must not use the Services or participate in a Program if doing so is unlawful, prohibited by a sanction or court order, contrary to a binding professional or employment obligation, or would cause GNR Media to breach an applicable law, platform rule or professional obligation.

4. Services and scope

4.1 What GNR Media provides

GNR Media provides an integrated marketing and visibility system. Depending on the selected plan or Order, this may include the Marketing Passport®, platform access, business profile and data setup, community access, Articles and Blogs, Campaigner content, Backlinked Aligned Stories, Socials Connected, Strategic Ad Services, Website Optimisation, SEO, GEO, reporting, guidance and Network Support.

4.2 The Order defines the purchased scope

The Client receives only the Services expressly included in the plan, checkout page or Order accepted at purchase. Marketing pages describe the general service model but do not add a deliverable that is not included in the applicable purchase record.

4.3 Quantities, cadence and the words "up to"

Any quantity, cadence, publication number, link number, content frequency or support level is measured as stated in the applicable plan or Order. The words "up to" state a maximum available scope, not a guaranteed minimum. Actual delivery can depend on editorial relevance, Network capacity, platform availability, Client input, approvals, technical access and compliance requirements.

4.4 Timing and dependencies

GNR Media will use reasonable care and skill and will perform the Services within any agreed timeframe. Where no timeframe is agreed, work will be performed within a reasonable time. Timelines may move where the Client does not provide information, access, approvals or payment when requested.

4.5 Reasonable service changes

We may improve, replace or modify a feature, tool, workflow, supplier or delivery method. We will not materially reduce a paid plan during a current billing period without offering a reasonable alternative, credit, refund for the affected unused portion, or the ability to cancel, except where an urgent legal, security or third-party platform issue requires immediate action.

4.6 Subcontractors

GNR Media may use employees, contractors, publishers and specialist providers to deliver the Services. GNR Media remains responsible for its obligations under this agreement, subject to the limits and exclusions set out in these Terms.

5. Subscriptions, fees and billing

5.1 Recurring subscriptions

Unless an Order states otherwise, subscriptions are month-to-month and renew automatically on each billing date until cancelled. There is no fixed-term lock-in merely because a Client receives an introductory price or promotion.

5.2 Prices and GST

Prices are in Australian dollars unless expressly stated otherwise. Prices displayed to Australian customers include GST unless the checkout page or Order clearly states that GST will be added.

5.3 Payment authority

The Client authorises GNR Media and its payment processor to charge the selected payment method for subscription fees, approved add-ons, taxes and other amounts expressly agreed. The Client must keep billing details current.

5.4 Promotions and introductory pricing

A promotion applies only for its stated duration and conditions. Unless the promotion states otherwise, the subscription then renews at the standard price disclosed when the Client accepted the offer or subsequently notified in accordance with these Terms. The Client may cancel before the first standard-price renewal.

5.5 Price changes

GNR Media may change a recurring price by giving at least 30 days' notice before the change applies. The new price takes effect on a renewal date, not retrospectively. The Client may cancel before that renewal.

5.6 Failed or overdue payments

If a payment fails, we may retry the charge and ask the Client to update the payment method. If payment remains overdue after reasonable notice, we may pause work, publishing, Platform access or Network benefits until the account is brought up to date. The Client remains liable for properly incurred fees up to the effective cancellation or termination date.

5.7 External spend and add-ons

Advertising spend, premium software, domains, hosting, paid media, stock assets, printing, third-party subscriptions and specialist work are not included unless the plan or Order expressly says they are. We will not incur a material external cost for the Client without approval.

6. Cancellation and refunds

6.1 How the Client cancels

The Client may cancel a month-to-month subscription at any time by using an available account cancellation control or emailing [email protected]. Cancellation must be received before the next billing date to prevent the next renewal.

6.2 When cancellation takes effect

Cancellation normally takes effect at the end of the current paid billing period. The Client may continue to use included Services until that date, subject to these Terms. We do not charge an early termination fee for a month-to-month plan.

6.3 Change-of-mind refunds

Except where required by law or expressly promised in an Order, fees already paid are not refundable merely because the Client changes its mind, does not use the Services, delays approvals or cancels part-way through a billing period.

6.4 Service failures and non-excludable rights

Nothing in these Terms limits any refund, cancellation, re-performance, compensation or other remedy the Client is entitled to under the Australian Consumer Law or another law that cannot be excluded.

6.5 Cancellation by GNR Media without Client fault

If GNR Media ends a prepaid Service for convenience and not because of Client breach, we will provide a reasonable transition and refund the unused portion of fees paid for the discontinued period, unless a substantially equivalent replacement service is accepted by the Client.

6.6 Payment disputes

Before initiating a chargeback, the Client should contact us so we can investigate. This does not remove any legal right to dispute an unauthorised or incorrect transaction.

7. Client responsibilities

The Client must:

1. provide accurate, current and complete information about the business, its services, audience, claims and legal identity;
2. provide requested access, files, approvals, instructions and decisions within a reasonable time;
3. ensure the person giving instructions or approval has authority to do so;
4. review Deliverables for factual accuracy, commercial suitability, legal compliance and brand alignment before approval or publication;
5. notify GNR Media of industry-specific advertising, privacy, professional, therapeutic, financial, legal, licensing or other regulatory requirements;
6. hold all rights and authority required to grant GNR Media the licences, consents, releases and permissions in these Terms for Client Materials, Publicity Materials, Service Data and any featured person;
7. maintain a current owner or administrator account for Client-controlled websites and Third-Party Services;
8. maintain reasonable independent copies or backups of important business data and digital assets;
9. use the Services lawfully and in accordance with platform rules; and
10. promptly tell us about a suspected security incident, incorrect publication, rights complaint or material error.

7.1 Claims and evidence

The Client must not instruct GNR Media to publish a claim that is false, misleading, unsubstantiated or likely to create an inaccurate overall impression. The Client must provide reasonable evidence for performance, savings, ranking, customer, comparison, testimonial, therapeutic, financial or other objective claims when requested.

7.2 Email, SMS and outreach lists

Where the Client uses the Platform or Services for email, SMS or other commercial messages, the Client is responsible for lawful consent, accurate sender identification, functional unsubscribe processes and records of consent. Purchased, scraped or unlawfully obtained contact lists must not be imported or used. GNR Media may block a campaign that appears non-compliant.

7.3 Authority for representatives and featured people

The Client must ensure that its owners, directors, employees, contractors, spokespersons and other representatives whose name, role, image, voice, likeness, statement or feedback is supplied to or captured by GNR Media are authorised to participate and are informed that the material may be used under clause 12. The Client is responsible for any failure to hold that authority.

8. Accounts, access and technical changes

8.1 Authority to access connected assets

The Client authorises GNR Media to access and operate connected websites, hosting, domains, DNS, CRM, analytics, search, social, advertising and other accounts only to the extent reasonably necessary to provide the purchased Services.

8.2 Routine and material changes

Where managed Website Optimisation or technical services are included, the Client gives standing authority for routine changes within scope, such as metadata, headings, schema, internal links, performance settings, backups, redirects, technical configuration and similar optimisation work. GNR Media will seek approval before a material change to branding, pricing, legal terms, a payment pathway, core offer, domain ownership or other commercially significant content, unless urgent action is reasonably required to protect security or availability.

8.3 Credentials and security

Each party must use reasonable safeguards for credentials and access tokens. The Client must not share access more broadly than necessary and must promptly revoke access for people who are no longer authorised. GNR Media may require a secure access method and may refuse credentials sent through an unsafe channel.

8.4 Account ownership

Client-owned domains, websites, social accounts, advertising accounts and other Client assets remain the Client's property. Platform sub-accounts or features supplied under GNR Media's master subscription may be available only while the Client's applicable GNR Media subscription remains active.

8.5 Backups

A backup service reduces risk but does not guarantee that every version, file, database or Third-Party Service can be restored in every circumstance. The Client should retain an independent current copy of business-critical material.

9. Content approval and publishing

9.1 Drafting and review

GNR Media may research, draft, edit, format and schedule content using the Client's Marketing Passport®, instructions, public information, interviews, connected data and approved materials. The Client must review any draft that requires approval within the requested timeframe.

9.2 Approval methods

Approval may be given through the Platform, email, message, an agreed workflow or a standing auto-publish instruction. GNR Media will not treat silence as approval unless the Client has expressly selected or agreed to a workflow that permits automatic publication after a stated review period.

9.3 Effect of approval

By approving content, the Client confirms that it is authorised for publication and, to the Client's knowledge, is factually accurate, not misleading, lawful and consistent with required industry rules. GNR Media may make minor spelling, formatting, accessibility, link, metadata and platform-specific changes that do not materially alter the approved meaning.

9.4 Refusal or removal

GNR Media may refuse, pause, correct or remove content that we reasonably believe is unlawful, misleading, defamatory, discriminatory, harmful, infringing, insecure, inconsistent with platform rules or likely to expose GNR Media, the Client or another person to material risk. Where practical, we will explain the concern and allow the Client to provide clarification or evidence.

9.5 Client delays

Late Client input or approval may delay publication, reduce the number of items reasonably deliverable in the relevant period, or require work to be rescheduled. GNR Media will not manufacture, duplicate or publish unsuitable content merely to meet a numerical maximum.

9.6 Publicity use does not require separate approval

Content approval under this clause concerns content prepared for the Client's own channels or campaigns. It does not limit GNR Media's automatic right under clause 12 to use Publicity Materials and Service Data for GNR Media's own publicity, evidence, reporting, promotion, advertising, sales and Network purposes without submitting each use to the Client for approval.

10. GNR Network, aligned stories and links

10.1 Network participation

Some Services are designed to create community-powered visibility. The Client authorises GNR Media to create, publish, promote and maintain a business profile, Report Card, content record, directory entry, aligned story, link, publication, case study or related Network presence using the Client's business identity, Publicity Materials and Service Data under clause 12.

10.2 Editorial relevance

GNR Media controls editorial decisions on GNR-owned Network properties. An aligned story, mention or link must be contextually relevant, accurate and suitable for the publisher and audience. GNR Media may use disclosure or link attributes such as sponsored, nofollow or ugc where appropriate.

10.3 No guarantee about a backlink

A link does not guarantee indexing, a dofollow attribute, permanence, traffic, authority transfer, search ranking or an AI citation. Search engines and publishers can ignore, recategorise, change or remove links. A third-party publisher may edit or remove a publication outside GNR Media's control.

10.4 GNR attribution and connected links

Where relevant to the purchased Service, the Client authorises GNR Media to include reasonable attribution, authorship, disclosure, a GNR Media reference, a GNR Network reference, a Network badge and links to GNR Media or contextually aligned participating businesses within content or pages GNR Media creates or manages. These elements must not falsely imply sponsorship, endorsement or partnership beyond the actual relationship.

The Client may request a reasonable change to a particular attribution or link. If removing it would prevent or materially undermine a Network-based Service, GNR Media may propose an alternative, adjust the affected scope or allow the Client to cancel the affected Service.

10.5 Publications after cancellation

GNR Media is not required to remove a publication, profile, client listing, testimonial, case study, report, logo, result, link or other Publicity Material merely because the Client cancels, the relationship ends or the Client later changes its preference. Existing and new uses permitted by clause 12 may continue indefinitely. GNR Media may correct, qualify, discontinue or remove material at its discretion or where required by law. GNR Media cannot control search caches, archives, screenshots, syndicated material or third-party sites.

10.6 No endorsement of other members

A Network link or shared placement does not mean that GNR Media or one member guarantees, endorses or accepts responsibility for another member's products, services or conduct.

11. Intellectual property

11.1 Client Materials

The Client retains ownership of Client Materials. By accepting these Terms, the Client grants GNR Media and its related bodies corporate, successors, assigns, contractors, service providers, publishers, distribution partners and advertising partners a non-exclusive, worldwide, royalty-free, fully paid, transferable and sublicensable licence to host, record, copy, store, analyse, use, reproduce, adapt, edit, format, translate, communicate, publish, distribute, display and create derivative works from Client Materials for the Services and for every purpose permitted by clause 12.

This licence is perpetual and irrevocable to the maximum extent permitted by law, applies to Client Materials supplied before and after acceptance, and survives suspension, cancellation, expiry and termination of the relationship.

11.2 GNR Materials

GNR Media and its licensors retain all rights in GNR Materials. Except as expressly permitted, the Client must not copy, resell, sublicense, publish, reverse-engineer, extract, scrape, create a competing service from, or provide third-party access to GNR Materials.

11.3 Client-specific Deliverables

Once all applicable fees are paid, GNR Media grants the Client a perpetual, worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt and publish final Client-specific Deliverables for the Client's business purposes. This licence excludes GNR Materials, third-party materials, Platform software and any item expressly licensed on different terms.

11.4 Marketing Passport®

The Client owns its underlying business facts, answers and Client Materials. GNR Media owns the Marketing Passport® name, framework, structure, question set, templates, software and methodology. The Client may use its completed Passport output for its own business but must not reproduce or commercialise the underlying GNR framework as a competing product or service.

11.5 Third-party materials

Stock media, fonts, plugins, software, data, templates or other third-party items remain subject to their own licences. GNR Media will identify a material continuing licence restriction where reasonably relevant to the Client's use.

11.6 Client warranty

The Client warrants that it owns or has permission to use and license Client Materials and that GNR Media's authorised use will not knowingly infringe another person's rights. If the Client is unsure, it must tell us before publication.

11.7 Feedback

All feedback, reviews, comments, compliments, suggestions, survey responses, interview responses, messages and other statements supplied or communicated by or on behalf of the Client may be used by GNR Media under clause 12. GNR Media may use the substance of that feedback to improve the Services and may publish, quote, excerpt, edit, attribute, summarise or incorporate it into testimonials, case studies, reports, sales material, advertising and other promotional content without further approval or payment.

12. Automatic publicity, evidence and data licence

12.1 Automatic grant of rights

The Client irrevocably grants, to the maximum extent permitted by law, GNR Media and its related bodies corporate, successors, assigns, contractors, service providers, publishers, media partners, distribution partners and advertising partners a non-exclusive, worldwide, perpetual, royalty-free, fully paid, transferable and sublicensable licence and permission to collect, record, retain, copy, store, analyse, combine, edit, adapt, excerpt, translate, anonymise, de-identify, attribute, reproduce, publish, communicate, distribute, display, perform, advertise, promote and create derivative works from the Publicity Materials and Service Data.

12.2 Material covered by the licence

The licence includes, without limitation:

1. the Client's legal name, trading name, logo, trade marks, website address, public contact details, brand assets, business description, products and services;
2. feedback, reviews, comments, compliments, suggestions, survey responses, interview answers, emails, messages, meeting statements, community posts and other communications made by or on behalf of the Client;
3. the name, position, biography, photograph, video, audio, voice, likeness and statements of an owner, director, employee, contractor, spokesperson or other representative included in Client Materials or participating in the Services;
4. website, search, social, content, campaign, advertising, CRM, Network and Platform data, including impressions, clicks, rankings, traffic, leads, engagement, conversions and other performance indicators;
5. reports, dashboards, screenshots, recordings, before-and-after comparisons, audits, recommendations, Marketing Passport® information, Report Cards, Deliverables and other evidence created or obtained through the Services; and
6. any case-study information, commercial context, outcome, learning, quote, story or result obtained or generated by GNR Media in connection with the Client or the Services.

12.3 How GNR Media may use the material

GNR Media may use the Publicity Materials and Service Data to deliver and improve the Services and to identify, publicise, advertise and promote GNR Media, the GNR Network, the Client, the Services and demonstrated outcomes. Uses may include websites, client and member lists, directories, Network profiles, articles, case studies, evidence reports, white papers, benchmarks, media releases, award entries, investor or partnership material, proposals, presentations, training, social media, email, video, podcasts, print, public relations, sales material and paid advertising in any existing or future medium.

GNR Media may accurately identify the Client as a current or former client or member, display its logo, attribute genuine feedback to the Client or its representative, publish named or anonymous case studies, show results and screenshots, compare periods, and combine the Client's information with information from other clients or data sources.

12.4 No further approval, notice or payment

GNR Media is not required to submit a testimonial, case study, report, advertisement, layout, edited quote, data selection, image, caption or other use to the Client or any featured person for further approval. The Client waives, to the maximum extent permitted by law, any right to inspect or approve the final use and acknowledges that no royalty, licence fee, talent fee or other compensation is payable unless GNR Media separately agrees in writing.

12.5 Editing, attribution and accuracy

GNR Media may correct, shorten, edit, combine, format or adapt Publicity Materials for clarity, length, design and channel requirements. A direct quotation must be based on words genuinely written or spoken by the attributed person. GNR Media may instead accurately paraphrase or summarise feedback, communications and results as a case study or business outcome. GNR Media must not knowingly fabricate a testimonial or materially misrepresent a person's genuine opinion or the underlying data.

12.6 Service Data, benchmarks and derived information

The Client retains any ownership it has in its underlying raw business data. GNR Media owns its methodologies, analysis, reports, benchmarking structures, derived insights, aggregated data sets, de-identified data, Network intelligence and improvements created from or through the Services. GNR Media may use identifiable Client-level Service Data under this clause and may use aggregated or de-identified information without restriction, subject to applicable law.

12.7 Irrevocability and survival

The permissions in this clause apply to material and data existing when the Client accepts these Terms and to material and data later supplied, communicated, captured, obtained or generated during the relationship. They survive cancellation, expiry and termination and cannot be revoked or withdrawn merely because the Client ends the Services, changes its preference, removes its own post, changes personnel, rebrands, sells the business or no longer wishes to be publicly associated with GNR Media.

GNR Media may continue new and existing uses indefinitely. It is not required to recall printed material or remove material already published, distributed, syndicated, indexed, cached, archived, copied, downloaded, screenshotted or reposted. This clause is subject only to a right or obligation that cannot lawfully be excluded.

12.8 Client authority, consent and release

The Client confirms that it has authority to grant these rights for all Publicity Materials and Service Data and for each person whose name, role, image, voice, likeness or statement is supplied to or captured by GNR Media. The individual accepting these Terms also gives the same permission for their own name, role, image, voice, likeness, statements and professional biography.

To the maximum extent permitted by law, the Client releases GNR Media and the authorised users of the licence from claims arising solely from a use permitted by this clause. The release does not protect a person from fraud, wilful misconduct, unlawful handling of information, defamation, knowing misrepresentation or liability that cannot lawfully be excluded.

12.9 Information excluded from publicity use

The licence does not authorise GNR Media to publish passwords, access credentials, payment card details, private authentication information, raw customer contact lists, health information, government identifiers or other highly sensitive information that is not reasonably relevant to a legitimate case study, evidence report or promotional purpose. This exclusion does not prevent the use of business identity, genuine feedback, service history, commercial context, non-sensitive performance data, results, reports, screenshots or analytics covered above.

13. Artificial intelligence and automated tools

GNR Media may use artificial intelligence, machine learning, automation, analytics and similar tools to assist with research, drafting, optimisation, reporting, scheduling, workflow and service improvement.

Automated outputs can contain errors, omissions, outdated information or material that requires human judgment. GNR Media will use reasonable review processes appropriate to the Service, but the Client remains responsible for reviewing and approving Client-facing facts, claims, advice and regulated content before publication.

The Client must not provide sensitive personal information, confidential third-party information or restricted data to an AI-enabled workflow unless it is necessary, authorised and requested through an appropriate process.

GNR Media may use Client Materials, Publicity Materials and Service Data in private, contracted or controlled AI-enabled workflows to deliver, analyse, improve, evidence and promote the Services as permitted by clauses 11 and 12. GNR Media will not intentionally submit passwords, payment information or the highly sensitive information excluded by clause 12.9 for public general-purpose model training. GNR Media may use aggregated, de-identified and derived information to improve its systems, methods and models.

Because laws and platform terms concerning AI-generated material continue to develop, GNR Media does not warrant that every AI-assisted element is exclusive or capable of separate intellectual property protection. The Client receives the usage rights stated in clause 11 to the extent those rights lawfully exist.

14. Privacy, data handling and cookies

14.1 Privacy Policy, Data Processing Addendum and Cookie Policy

Our Privacy Policy explains how GNR Media collects, uses, stores and discloses personal information. Where GNR Media processes personal information or personal data on the Client's behalf, the Data Processing Addendum also applies. Our Cookie Policy explains cookies, pixels, tags, local storage and similar technologies used on our websites and Platform. These Terms and those documents should be read together.

14.2 Client authority for personal information

The Client must have a lawful basis and all authority required to provide personal information to GNR Media, upload it to the Platform, submit a referral or lead, and grant the permissions in clause 12. The Client is responsible for its own privacy notices, representatives, customer lists, consent and suppression records, and instructions to GNR Media.

14.3 Publicity and evidence use

By accepting these Terms, the Client authorises GNR Media to collect, use and disclose personal information and business information for the publicity, evidence, reporting, case-study, sales, advertising and Network purposes described in clause 12. This authorisation is part of the agreement and is subject to any applicable privacy right or obligation that cannot lawfully be excluded.

14.4 Processing on the Client's behalf and Data Processing Addendum

Where GNR Media processes personal information or personal data on the Client's behalf as a processor, subprocessor, service provider or contractor, the Data Processing Addendum automatically forms part of the agreement and governs that processing.

The Data Processing Addendum is accepted when the Client accepts these Terms, accepts an Order referring to these Terms, starts or continues using the Services after receiving notice of the Data Processing Addendum, or otherwise accepts the agreement electronically or in writing. A separate handwritten signature is not required, although either party may request an executed copy for its records.

GNR Media may use the subprocessors and international-transfer mechanisms identified in the Data Processing Addendum, subject to the notice, objection, security and safeguard provisions in that document.

14.5 Cookies and similar technologies

Accepting these Terms acknowledges the Cookie Policy but does not constitute consent to non-essential cookies or similar technologies. Where applicable law requires consent, GNR Media will request it separately through a cookie banner or preference tool before activating the relevant technology. A visitor may reject non-essential categories and later change or withdraw a choice through the available settings.

14.6 Security

GNR Media will take reasonable steps to protect information within its control. No internet transmission, software service or storage system is completely secure, and we cannot promise absolute security. Each party must promptly cooperate in responding to a suspected data breach that affects the Services.

14.7 Marketing communications

Service, billing, security and account notices may be sent where necessary to administer the agreement. Promotional email or SMS communications will be sent only where permitted and will include an appropriate way to unsubscribe. Unsubscribing from promotions does not stop essential service messages.

14.8 Data at the end of service

Before access ends, the Client should export information it needs from a Platform account. Subject to law, backup cycles, disputes and Third-Party Service capabilities, GNR Media may disable or delete inactive account data after a reasonable transition period. Information may be retained where reasonably required for legal, security, accounting, Program administration or record-keeping purposes.

15. Confidentiality

Each party must keep the other party's Confidential Information confidential and use it only for the agreement. Confidential Information includes non-public business, commercial, technical, customer, security, financial and strategic information that is identified as confidential or would reasonably be understood to be confidential.

Confidentiality does not apply to information that the receiving party can show:

1. is public other than through a breach of this agreement;
2. was already lawfully known without restriction;
3. was independently developed without using the confidential information;
4. was lawfully received from a third party without a confidentiality duty; or
5. must be disclosed by law, court order or regulator, provided notice is given where lawful and practical.

A party may disclose Confidential Information to personnel and service providers who need it for the agreement and are subject to appropriate confidentiality obligations. Despite this clause, GNR Media may use Publicity Materials and Service Data for the purposes authorised by clause 12, including where the underlying information was obtained during service delivery. The specific publicity licence prevails over a general confidentiality expectation, except for the information excluded by clause 12.9 or where disclosure is prohibited by law.

16. Third-party services and costs

The Services may connect to or depend on Third-Party Services such as HighLevel, website hosts, registrars, search engines, analytics tools, social networks, payment processors, ad platforms, AI providers and external publishers.

The Client's use of a Third-Party Service is also governed by that provider's terms, policies, fees and technical limits. GNR Media does not control a third party's algorithm, moderation, suspension, outage, pricing, data retention, indexing or product changes.

To the extent permitted by law, GNR Media is not responsible for a third-party outage, deletion, policy decision, security incident, account restriction, ranking change or other third-party act that GNR Media did not cause or could not reasonably prevent. This exclusion does not apply to loss caused by GNR Media's breach of these Terms, negligence or failure to exercise required care and skill.

The Client remains the owner and primary administrator of Client-controlled Third-Party Services and should keep recovery details current. If a provider discontinues or materially changes a service, GNR Media may offer a reasonable alternative or adjust the affected scope under clause 4.5.

"Priority Support" means prioritised handling within GNR Media's support workflow. It does not create a guaranteed response or resolution time unless an Order contains a specific service level.

17. Community, acceptable use and content complaints

17.1 Acceptable use

The Client and each authorised user must not:

• use the Services for unlawful, fraudulent, deceptive, defamatory, abusive, discriminatory or harmful activity;
• send spam, use unlawfully obtained lists, evade unsubscribe requests or misrepresent the sender of a message;
• upload malware, probe security, interfere with the Platform or access another user's account or data without authority;
• scrape, harvest, copy or commercially exploit the Network, community, member data or GNR Materials without permission;
• infringe intellectual property, privacy, publicity, confidentiality or other rights;
• publish a fake review, coordinated misleading endorsement or testimonial that does not reflect a genuine opinion or experience;
• misrepresent a commercial relationship, payment, incentive or material connection relevant to a recommendation; or
• harass, threaten or deliberately disrupt another member, contractor or GNR Media representative.

17.2 Moderation and enforcement

GNR Media may moderate community spaces, restrict access, preserve evidence, remove or limit material, and suspend participation where reasonably necessary to enforce these rules, protect users, respond to a rights complaint, comply with law or reduce material legal, security or reputation risk. Community content may be visible to other members or the public depending on the space, so users should not post sensitive or confidential information unless the relevant audience and purpose are clear.

17.3 Content and rights complaints

Copyright, DMCA, trade mark, impersonation, privacy, image, voice, publicity, defamation, confidentiality, illegal-content and related complaints are handled under the Content and Rights Complaints Policy. That Policy is incorporated into these Terms by reference and explains notice requirements, temporary restrictions, counter-notices, internal review, appeals, repeat-infringer measures and action against abusive complaints.

The Content and Rights Complaints Policy is not a general method for withdrawing the automatic publicity, evidence and data licence in clause 12. GNR Media will consider a complaint where the use is unlawful, materially inaccurate, defamatory, misattributed, outside the contractual licence or subject to a right that cannot lawfully be excluded.

17.4 Community contributions

A user retains any ownership they have in a community post but grants GNR Media the rights in clauses 11 and 12. GNR Media may host, display, moderate, quote, excerpt, adapt, republish and use community contributions, comments and feedback for Network, evidence, case-study, sales, advertising and promotional purposes without further approval or payment.

18. Results, reporting and disclaimers

18.1 No guaranteed business outcome

GNR Media does not guarantee a particular search position, indexing outcome, AI or generative-engine mention, backlink effect, social reach, advertising result, website traffic level, lead volume, conversion rate, sale, profit, revenue, valuation or other business result.

Results depend on factors including the Client's market, offer, website history, competition, location, brand, budget, implementation, approvals, customer behaviour, algorithm changes and work performed by the Client or others.

18.2 Reporting and analytics

Reports may use data supplied by the Client or Third-Party Services. Metrics may be delayed, sampled, rounded, estimated, reattributed or changed by the provider. GNR Media will use reasonable care in reporting but does not warrant that third-party data is complete or error-free.

A comparison or case result shows what occurred in the stated business, period and data set. It does not prove that GNR Media was the sole cause and is not a promise that another Client will receive the same outcome. GNR Media may publish and reuse reports, comparisons, results and supporting evidence under clause 12.

18.3 Strategic information

Audits, scorecards, recommendations, website reviews, Marketing Passport® outputs and other strategic material are practical marketing information. They are not a substitute for legal, financial, tax, medical, cybersecurity or other professional advice.

18.4 Beta and free tools

A tool or feature identified as beta, preview, trial, free or experimental may be incomplete, changed or withdrawn. Unless law requires otherwise, it is provided without a service-level commitment.

19. Suspension and termination

19.1 Suspension

GNR Media may suspend an affected Service or account where reasonably necessary because of overdue payment after notice, a security threat, suspected unlawful activity, serious or repeated breach, platform enforcement, risk to another user, or conduct likely to cause material harm. We will limit the suspension to what is reasonably necessary and explain it where lawful and practical.

19.2 Termination for breach

Either party may terminate for a material breach that the other party does not remedy within 7 days after written notice, where the breach is capable of remedy. A party may terminate immediately for fraud, deliberate unlawful conduct, serious confidentiality or security breach, insolvency, repeated non-payment or a breach that cannot reasonably be remedied.

19.3 GNR Media discontinuing a service

GNR Media may discontinue a plan or Service on at least 30 days' notice. We will provide a reasonable alternative, allow cancellation or refund the unused prepaid portion of the affected Service. Immediate change may be required for law, security or a Third-Party Service event, in which case we will act reasonably in the circumstances.

19.4 Effect of ending the agreement

On the effective end date, the Client's right to access subscription-only Platform features, GNR Materials, community benefits and new work ends. Properly incurred unpaid fees remain payable. The Client should export required data before access ends.

Clauses concerning accrued payment rights, intellectual property, the automatic publicity, evidence and data licence, existing and future authorised uses, confidentiality, privacy, disclaimers, liability, indemnity, disputes and any provision intended by its nature to continue will survive termination.

20. Consumer law and warranties

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies. These may include guarantees that services will be provided with due care and skill, be reasonably fit for a disclosed purpose and be supplied within a reasonable time where no time is agreed.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, warranty, condition, right or remedy that cannot lawfully be excluded, restricted or modified.

Subject to those non-excludable rights and any express written commitment in an Order, GNR Media does not give an additional warranty that the Services will be uninterrupted, error-free, compatible with every system, accepted by every platform or produce a specific result.

21. Liability and indemnity

21.1 Liability that is not limited

Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or remedy that cannot lawfully be limited.

21.2 Excluded loss

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of opportunity, loss of anticipated savings, loss of goodwill or loss of profit, except to the extent that the loss is a reasonably foreseeable direct result of the breach or cannot lawfully be excluded.

21.3 Liability cap

To the extent permitted by law, GNR Media's total aggregate liability arising from or connected with the agreement is limited to the total fees paid or payable by the Client to GNR Media for the affected Services during the 12 months immediately before the event giving rise to the claim.

This cap does not apply to liability listed in clause 21.1 or to the extent applying the cap would be unlawful or would make a term unfair under applicable law.

21.4 Third-party events

GNR Media is not liable for a loss caused solely by a Third-Party Service, Client instruction, Client Material, unauthorised Client user, Client failure to maintain backups, or event outside GNR Media's reasonable control, except to the extent GNR Media caused or contributed to the loss through breach, negligence or failure to exercise required care and skill.

21.5 Client indemnity

The Client indemnifies GNR Media against a third-party claim, loss or reasonable external cost arising from Client Materials, Publicity Materials, the Client's lack of authority to grant a right in clause 11 or 12, an unlawful Client instruction, the Client's breach of clause 7 or 17, or the Client's infringement of another person's rights. This indemnity is reduced to the extent the claim or loss was caused or contributed to by GNR Media's breach, negligence, wilful misconduct or unauthorised change.

GNR Media must give the Client prompt notice of an indemnified claim, allow reasonable participation in the defence and take reasonable steps to mitigate loss. The Client must not settle a claim in a way that admits fault or imposes an obligation on GNR Media without GNR Media's consent, which must not be unreasonably withheld.

21.6 Duty to mitigate

Each party must take reasonable steps to reduce avoidable loss arising from a breach or incident.

22. Disputes

A party that believes a dispute has arisen should give written notice describing the issue, the relevant facts and the outcome sought. Senior representatives of both parties must then try in good faith to resolve the dispute within 15 business days.

If the dispute is not resolved, either party may propose mediation in Melbourne, Victoria, through a mutually agreed mediator. The parties will share the mediator's fee equally unless they agree otherwise.

This clause does not prevent either party from seeking urgent injunctive relief, recovering an undisputed debt, using a small claims or consumer tribunal process, reporting a matter to a regulator, or exercising a right that cannot lawfully be restricted.

23. General terms and contact

23.1 Electronic communications, acceptance and notices

The parties agree to transact electronically. A notice may be sent to the email address recorded in the Client account or Order and is taken to be received when delivered, unless the sender receives a failure notice. The Client must keep contact details current.

GNR Media may retain an electronic acceptance record, including the accepting person's name and email, business or account, date and time, Order or Card identifier, IP address or device information where available, exact acceptance wording, and the version or effective date of each incorporated document. The parties agree that a reliable electronic record may be used to establish acceptance and the applicable agreement.

23.2 Assignment and subcontracting

The Client must not assign the agreement without GNR Media's consent, which must not be unreasonably withheld. GNR Media may assign the agreement as part of a genuine business restructure, merger or sale, provided the assignee assumes GNR Media's obligations and the assignment does not materially reduce the Client's rights. GNR Media may subcontract under clause 4.6.

23.3 Force majeure

Neither party is liable for delay caused by an event beyond its reasonable control, provided it promptly notifies the other party, takes reasonable steps to reduce the effect and resumes performance when possible. Payment for Services already supplied is not excused. If a material interruption continues for more than 30 days, either party may cancel the affected Service and any unused prepaid amount will be refunded.

23.4 No partnership, agency or employment

The agreement does not create a legal partnership, joint venture, fiduciary, employment, franchise or agency relationship. The words partner and collaborator are commercial descriptions only. Neither party may bind the other unless expressly authorised in writing. An accepted Card may create specific contractual collaboration duties but does not create a legal partnership unless it expressly states that result and is signed by authorised representatives.

23.5 Rewards, referrals, affiliates and collaborations

Any GNR Media rewards, referral, affiliate, partner, collaborator, fee-split, commission or revenue-share activity is governed by the Rewards, Referral, Affiliate and Collaboration Program Terms and the applicable accepted Card. By undertaking Program activity, submitting a claim, using a referral link or code, accepting a Card or receiving a Program benefit, the Client also accepts the Program Terms.

A discussion, introduction or collaboration proposal does not by itself create a commission, fee split or revenue share. The applicable Card or written schedule must state the commercial settings unless the Program Terms expressly provide a default. Unless those documents expressly and lawfully state otherwise, a credit or point is not cash, equity, a security, a crypto-asset, a token, an ownership interest or a promise of financial return.

23.6 Entire agreement and variations

The documents listed in clause 1.1 form the entire agreement about their subject matter and replace earlier discussions on the same subject. A Client-specific variation must be agreed in writing or electronically by authorised representatives. General website updates do not retrospectively change an accepted Order or properly accrued Program entitlement.

23.7 Severability, waiver and interpretation

If a provision is invalid or unenforceable, it is read down to the minimum extent necessary or severed, and the remaining provisions continue. A delay in enforcing a right is not a waiver. Headings and the key-points summary assist navigation and do not limit the operative clauses.

23.8 Governing law

The agreement is governed by the laws of Victoria, Australia. Subject to any non-excludable right to bring a claim elsewhere, the parties submit to the courts of Victoria and Commonwealth courts with jurisdiction in Victoria.